Privacy Policy
Your privacy is important to us. It is Wish You Travels’ policy to respect your privacy regarding any information we may collect from you across our website, https://wishyoutravels.com, and other sites we own and operate.
What personal information do we collect?
Your name, surname, phone number, email address and the information contained in the page of your passport which contains your picture are typically the kind of personal information we require our customers to share with us.
How is the collected personal information used?
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent.
Your personal information may be collected thanks to the online contact form we provide, by email, SMS or during a phone call, all from a member of Wish You Travels staff. In each case, you are fully aware of the personal information you are sharing with us, and which is needed to proceed with the reservations of the services included in the trip package you have agreed to purchase from Wish You Travels.
For example, restaurants, train tickets, hotels, airlines and other services providers we use to provide you services for your trip to Spain / Portugal with Wish You Travels may require all or part of the following personal information: your full name, passport number and expiration date, date of birth, citizenship.
Basic communication between our customers and us requires us to exchange email addresses and phone numbers, even if we do not end up selling a trip to these customers. This personal information is needed to contact our customers about our trip proposals during the trip planning process and will remain essential if a customer books the trip with us to contact them about: scheduled calls reminders; follow-up messages during the trip planning process; follow-up messages once the trip is booked and its start; billing inquiries; follow-up messages during the trip, to request feedback and ensure that the trip is going well; assistance during the trip in Spain / Portugal operated by Wish You Travels.
How is the collected personal information being shared?
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law. Depending on the services you request us to book for your trip with us, we might have to share your personal information with services providers such as DMC partners, hotels, transportation and tour providers. In this case, only the minimum of personal information requested by law by these services providers will be shared by Wish You Travels with them.
What happens if a customer refuses to share personal information needed by Wish You Travels?
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us at contact@wishyoutravels.com
SMS opt-in or phone numbers for the purpose of SMS
Phone numbers collected with SMS consent, will not be sold, rented, or shared with third parties or affiliates for marketing purposes under any circumstances.
This policy is effective as of 18 January 2019.